Help Center

Downloads 2

• Assembly Instructions
• User Manuals

Questions and answers 2

• Warranty and spare parts
• Using your electric fireplace

Company 4

• When was TAGU founded?
• Who operates this store?
• Where do you ship from?
• How can I get in touch?

Firebox 14

• What is the energy consumption and efficiency?
• How many square meters does the fireplace heat up?
• Does the fireplace make any wood crackling sounds?
• Can I use the firebox without the heating function?
• Can I use the heating function without the flame effect?

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Fireplace mantel 9

• Are all the models the same in terms of performance?
• Can I place objects (small decoration, TV, etc.) on the mantel?
• Can the fireplace be placed on a floor with underfloor heating?
• Can the fireplace be placed on a balcony or covered terrace?
• Do I need any tools or know-how for assembly?

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Safety 6

• Is it safe to move the fireplace to another location once assembled?
• Is it safe to place the fireplace on a carpet or rug?
• Is it safe to use in proximity of children or pets?
• Does the mantel or the glass get hot?
• Is it safe to place the fireplace directly against the wall?

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Instructions 3

• Where can I download the user manual or assembly instructions?
• Are there any video instructions?
• How do I set the time and date?

Issues 11

• How long does it take to replace my product or receive spare parts?
• My electric firebox does not work properly or doesn't turn on. Can I get it repaired?
• My firebox arrived damaged. Can I get it repaired or replaced?
• The remote control is missing. Can I get a new one?
• My fireplace mantel was damaged during shipping. What can I do?

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Warranty 2

• What is the warranty period?
• What happens if I encounter issues with my product after the warranty has expired?