What is the energy consumption and efficiency?
23PF series: Flame only: 6.5Wh - less than a light bulb. Flame + heating: 1500Wh - like a regular electric heater.
Thu, 13 Oct, 2022 at 10:36 AM
How many square meters does the fireplace heat up?
The 23PF series firebox warms rooms up to 37 square meters, assuming the room has proper wall insulation, a regular ceiling height, and the outside temperat...
Thu, 19 May, 2022 at 3:32 PM
Does the fireplace make any wood crackling sounds?
This feature is not available for our 23PF series fireboxes. As a workaround, we suggest using a Woodwick Crackling Candle or a smart speaker like Amazon Al...
Thu, 13 Oct, 2022 at 10:37 AM
Can I use the firebox without the heating function?
Yes, the flame effect can be used without the heating function, for year-round enjoyment.
Thu, 19 May, 2022 at 3:33 PM
Can I use the heating function without the flame effect?
No, flame effect is turned on by default when turning on the fireplace.
Thu, 19 May, 2022 at 3:33 PM
How loud is the heater blower?
For our 23PF series firebox, the blower sound level is 48 dB. That said, noise is slightly lower than a traditional space fan heater and can be compared to ...
Thu, 19 May, 2022 at 3:33 PM
Can I remove the glass?
The glass can easily be removed. On either side of the glass, there are three screws you need to remove, so the glass can be taken out. You do not need to w...
Thu, 19 May, 2022 at 3:33 PM
What is the life expectancy of the LED lights?
Our LED lights have an expectancy of 50000 h, meaning that they will last 34 years with an average use of 4h/day, so they will not need any replacement duri...
Thu, 19 May, 2022 at 3:34 PM
Do the flames look real? Are there real life demo videos?
For our 23PF series, the flame effect is a dynamic blend of orange and red colours and we've done our best to design a realistic dancing fire effect. Yo...
Thu, 19 May, 2022 at 3:34 PM
Are the logs 3D?
Yes, the logs are 3D and the design was made from a real-life model of burnt firewood.
Thu, 19 May, 2022 at 3:34 PM