Help Center

The fireplace is sturdy and stable, it can easily and safely be moved to another location.

Yes, you can safely place the fireplace on any kind of surface (hardwood, carpet, rug). The mantel or the glass will not get hot. However, do not cover or p...

Yes, the firebox can safely be used in the proximity of children or pets.

The mantel parts or the glass on an electric fireplace won't get hot. As such, electric fireplaces are much more child and pet-friendly than other types...

You can place the mantel directly against the wall.

Yes, we have ensured the safety of our users by adding an advanced overheat protection sensor, which will automatically turn off the firebox in case it over...