Delivery
We offer free express delivery by DHL, UPS, DPD, and GLS on all orders in Europe. Courier may vary depending on the product and your location. For more info...
Thu, 13 Oct, 2022 at 10:42 AM
The shipping usually takes 2 to 3 business days.
Thu, 19 May, 2022 at 3:40 PM
If you order a fireplace set, it will be delivered in two separate carton boxes: firebox & mantel. Packaging is designed at ISTA 3A standards to ensure ...
Thu, 19 May, 2022 at 3:40 PM
Fireboxes weigh around 10 kg and mantels vary between 14 and 40 kg, depending on the model. Two-man handling is recommended.
Thu, 13 Oct, 2022 at 10:41 AM
You can track your shipment with the tracking number we automatically send you via email. In some cases, order is delivered in multiple boxes and there may ...
Thu, 13 Oct, 2022 at 10:41 AM
Most deliveries are late because of incorrect delivery information such as address, phone number, or missing apartment, building, floor, or unit number. Ple...
Thu, 19 May, 2022 at 3:41 PM
There might be a problem with the delivery. Get in touch by chat.
Thu, 19 May, 2022 at 3:41 PM
Look for a notice of attempted delivery, look around the delivery location for your package and see if someone else accepted the delivery. Sometimes the del...
Thu, 19 May, 2022 at 3:41 PM
In many cases, the order is delivered in multiple boxes which may not arrive together and some items may take longer for full delivery. After the initial de...
Thu, 19 May, 2022 at 3:41 PM