Delivery

How do you ship?
We offer free express delivery by DHL, UPS, DPD, and GLS on all orders in Europe. Courier may vary depending on the product and your location. For more infor...
Thu, 19 May, 2022 at 3:39 PM
How long does the shipping take?
The shipping usually takes 2 to 3 business days.
Thu, 19 May, 2022 at 3:40 PM
How are the products packed?
If you order a fireplace set, it will be delivered in two separate carton boxes: firebox & mantel. Packaging is designed at ISTA 3A standards to ensure ...
Thu, 19 May, 2022 at 3:40 PM
What is the weight of the boxes?
Fireboxes weigh around 10 kg and mantels vary between 14 and 40 kg, depending on the model. Two-man handling is recommended.
Thu, 19 May, 2022 at 3:40 PM
How can I track the shipment?
You can track your shipment with the tracking number we automatically send you via email. In some cases, order is delivered in multiple boxes and there m...
Thu, 19 May, 2022 at 3:40 PM
My delivery is late. What can I do?
Most deliveries are late because of incorrect delivery information such as address, phone number, or missing apartment, building, floor, or unit number. Ple...
Thu, 19 May, 2022 at 3:41 PM
The tracking status does not show any updates. What is happening?
There might be a problem with the delivery. Get in touch by chat.
Thu, 19 May, 2022 at 3:41 PM
Tracking shows as delivered but order has not arrived. What can I do?
Look for a notice of attempted delivery, look around the delivery location for your package and see if someone else accepted the delivery. Sometimes the del...
Thu, 19 May, 2022 at 3:41 PM
A package is missing. What can I do?
In many cases, the order is delivered in multiple boxes which may not arrive together and some items may take longer for full delivery. After the initial de...
Thu, 19 May, 2022 at 3:41 PM