Questions and answers

Answers to the most frequent questions.

Warranty and spare parts
My electric firebox does not work properly or doesn't turn on. Can I get it repaired? We will repair it or send you a new one replacement, depen...
Fri, 22 Oct, 2021 at 6:24 PM
Using your electric fireplace
Is it safe to put the fireplace directly against the wall? Is it safe to put on carpet or on top of a rug? Yes, you can put them against any wall, in any ...
Fri, 22 Oct, 2021 at 6:12 PM